Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319491 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 27, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jun 30, 2025

✗ SLA Missed (161 biz days late)

Active: 53 biz days

🕐 Clock stopped: Completed (Feb 24, 2026)

52d

▶ Clock Running

Status: Created

Dec 5 → Feb 23, 2026

52 business days (counted)

Running total: 52 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 23 → Feb 24, 2026

1 business day (counted)

Running total: 53 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 24, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 23	Created	▶ Running	52	52
Feb 23 → Feb 24	Assigned	▶ Running	1	53

Dispatch 53.0d

Coordinators 2.0d

Field Work 4.0d

✗ SLA Missed

Dispatch
53.0 days
Over SLA

Coordinators
2.0 days
Over SLA

Field Work
4.0 days
Over SLA

Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 27, 2026 (241 days late)

📅

57.0 days Total Age

⏱️

53.0d in Entered Longest Stage

🔄

3 transitions Status Changes

⚠️

57.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Closed • 90 days old

🚨

Primary Delay 53.0 days stuck in "Entered"

⏱️

Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

53.0d / 0.5d SLA

Assigned

2.0d / 0.5d SLA

Completed

4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:01 AM

Work Order: WO-01319491

Type: Upgrade

Priority: PC

🚨 53.0 business days

👷

▶

2 Technician Assigned Feb 23, 10:13 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 80d 9h

✔️

Status: Completed by Derick Velazquez Feb 24, 9:49 AM

From: Assigned

To: Completed

Duration in Previous: 23h 35m

⏱️

4x Labor Added Feb 24, 6:02 PM

Type: Labor, Expenses

Status: Open

Qty: 0.75, 1.25

⏳ 3.7 business days

🏁

Status: Closed by Derick Velazquez Feb 27, 9:24 AM

From: Completed

To: Closed

Duration in Previous: 2d 23h

Bottlenecks

Entered

Duration: 53.0 business days (threshold: 4.0 business hours)

Exceeded by 52.5 business days

Assigned

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Completed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Derick Velazquez

Scheduled

N/A

Created

Dec 5, 1:01 AM

Invoice #

N/A

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03118356	Labor	Open	0.75	$56.48	Feb 24, 6:02 PM
WL-03118357	Labor	Open	0.75	$0.00	Feb 24, 6:02 PM
WL-03118358	Labor	Open	1.25	$0.00	Feb 24, 6:02 PM
WL-03118359	Expenses	Open	1	$0.00	Feb 24, 6:02 PM