Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319501 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Altamonte Springs — 601 E Altamonte Dr, Altamonte Springs FL, 32701

Dec 5, 2025 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (17 biz days early)
Active: 39 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 3 Assigned ▶ Running 0 39
Dispatch 40.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)
📅
40.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
42.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 42.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/03/2026 LIser-Nosecone upgrade completed.
🔍 Technician Findings
02/03/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01319501
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 60d 9h
⏱️
2x Labor Added Feb 3, 4:50 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
▶
2 Status: Completed Feb 3, 4:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 5:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.7 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-253399

Work Details (2)

Name Type Status Qty Amount Date
WL-03089836 Labor Open 0.5 $0.00 Feb 3, 4:50 PM
WL-03089837 Labor Open 0.75 $56.48 Feb 3, 4:50 PM

Details