Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319635 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth AIT Distrib/Logistic CTR — 5050 Wesley Road, Apopka FL, 32712-5908

Dec 5, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (1 biz days early)
Active: 36 biz days
🕐 Clock stopped: Tech Off Site (Jan 29, 2026)
34d
▶ Clock Running
Status: Created
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 36 of ? biz days used
Created: Dec 5, 2025 Tech Off Site: Jan 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 27 Created ▶ Running 34 34
Jan 27 → Jan 27 Assigned ▶ Running 0 34
Jan 27 → Jan 28 Scheduled ▶ Running 1 35
Jan 28 → Jan 29 Tech On Site ▶ Running 1 36
Dispatch 35.0d
Coordinators 1.3d
Field Work 3.7d
Billing 1.8d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
1.3 days
Field Work
3.7 days
Over SLA
Billing
1.8 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
38.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319635
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
4 Technician Assigned Jan 27, 1:16 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 53d 12h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Jan 27, 11:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10h 14m
⏳ 1.1 business days
🚗
Status: Tech Off Site by Konstantin Barsky Jan 28, 11:44 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 0h
✔️
Status: Completed by Konstantin Barsky Jan 29, 12:36 AM
From: Tech Off Site
To: Completed
Duration in Previous: 52m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 30, 2:30 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1d 13h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 12:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.7 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:02 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03085304 Labor Open 0.75 $56.48 Jan 30, 2:30 PM

Details