Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319897 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Celebration — 400 Celebration Pl, Kissimmee FL, 34747

Dec 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 26 Assigned ▶ Running 2 55
Dispatch 54.0d
Coordinators 2.2d
Field Work 0.4d
Billing 0.9d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
2.2 days
Over SLA
Field Work
0.4 days
Billing
0.9 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 26, 2026 (240 days late)
📅
55.6 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.2d / 0.5d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
WO Correction Needed
0.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 DPatton - SN's on the photos do not match the WO or the checklist. This WO has same SN (JC12601-5405-00597) The other WO 1319874 RTB is correct.


🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319897
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 10:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 9h
⏳ 2.0 business days
✔️
Status: Completed by Konstantin Barsky Feb 25, 8:56 PM
From: Assigned
To: Completed
Duration in Previous: 1d 10h
⏱️
▶
2 2x Labor Added Feb 25, 11:56 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 3h 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 6:13 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 16m
🏁
Status: Closed by Konstantin Barsky Feb 27, 1:21 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 8m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03120662 Labor Open 0.75 $56.48 Feb 25, 11:56 PM
WL-03120663 Labor Open 0.5 $0.00 Feb 25, 11:56 PM

Details