Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01319918 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Celebration — 400 Celebration Pl, Kissimmee FL, 34747

Dec 5, 2025 → Mar 1, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 26 Assigned ▶ Running 2 55
Dispatch 54.0d
Coordinators 2.3d
Field Work 2.0d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)
📅
57.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
58.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 58.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01319918
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 11:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 10h
⏳ 2.0 business days
✔️
Status: Completed by Konstantin Barsky Feb 25, 9:10 PM
From: Assigned
To: Completed
Duration in Previous: 1d 10h
⏱️
2x Labor Added Feb 25, 11:45 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Mar 1, 5:26 PM
From: Completed
To: Closed
Duration in Previous: 3d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 2:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03120650 Labor Open 0.5 $0.00 Feb 25, 11:45 PM
WL-03120651 Labor Open 0.75 $56.48 Feb 25, 11:45 PM

Details