Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320116 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
52d
▶ Clock Running
Status: Created
Dec 5 → Feb 23, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 23 Created ▶ Running 52 52
Feb 23 → Feb 23 Assigned ▶ Running 0 52
Feb 23 → Feb 23 Tech On Site ▶ Running 0 52
Dispatch 53.0d
Coordinators 0.3d
Field Work 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
0.3 days
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
53.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320116
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 23, 12:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 80d 11h
🔧
▶
3 Status: Tech On Site Feb 23, 3:11 PM
Status: Tech On Site → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 5h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Feb 27, 6:36 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03116368 Labor Open 0.75 $56.48 Feb 23, 3:13 PM

Details