Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320123 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (164 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
56d
▶ Clock Running
Status: Created
Dec 5 → Feb 27, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 27 Created ▶ Running 56 56
Feb 27 → Feb 27 Assigned ▶ Running 0 56
Feb 27 → Feb 27 Tech On Site ▶ Running 0 56
Dispatch 57.0d
Coordinators 0.0d
Field Work 0.6d
✗ SLA Missed
Dispatch
57.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.6 days
Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)
📅
57.0 days Total Age
⏱️
57.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 90 days old
🚨
Primary Delay 57.0 days stuck in "Entered"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
57.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.6d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320123
Type: Upgrade
Priority: PC
🚨 57.0 business days
👷
▶
2 Status: Assigned Feb 27, 12:41 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Robert Lewis
🔧
▶
2 Status: Tech On Site Feb 27, 1:04 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 27, 5:35 PM
From: Completed
To: Closed
Duration in Previous: 4h 30m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 4, 2:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h

Bottlenecks

Entered
Duration: 57.0 business days (threshold: 4.0 business hours)
Exceeded by 56.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03123411 Labor Open 0.75 $56.48 Feb 27, 1:06 PM

Details