Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320127 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (164 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
55d
▶ Clock Running
Status: Created
Dec 5 → Feb 26, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 26 Created ▶ Running 55 55
Feb 26 → Feb 27 Assigned ▶ Running 1 56
Dispatch 56.0d
Coordinators 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
56.0 days
Over SLA
Coordinators
1.6 days
Over SLA
Billing
0.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)
📅
57.0 days Total Age
⏱️
56.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
60.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 90 days old
🚨
Primary Delay 56.0 days stuck in "Entered"
⏱️
Total Delay 60.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
56.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Closed
4.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320127
Type: Upgrade
Priority: PC
🚨 56.0 business days
👷
▶
2 Status: Assigned Feb 26, 2:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
⏱️
Labor Added Feb 27, 8:49 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Raymond Ebanks Feb 27, 9:02 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18h 46m, 0m
⏳ 4.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 4, 11:44 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 14h
📄
Status: Ready to Bill by Yecenia Campos Mar 4, 11:55 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m

Bottlenecks

Entered
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03122695 Labor Open 0.5 $56.48 Feb 27, 8:49 AM

Details