Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320131 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
55d
▶ Clock Running
Status: Created
Dec 5 → Feb 26, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 26 Created ▶ Running 55 55
Feb 26 → Feb 26 Assigned ▶ Running 0 55
Feb 26 → Feb 26 Tech On Site ▶ Running 0 55
Dispatch 56.0d
Coordinators 0.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
56.0 days
Over SLA
Coordinators
0.5 days
Field Work
0.0 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 26, 2026 (240 days late)
📅
56.0 days Total Age
⏱️
56.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 56.0 days stuck in "Entered"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
56.0d / 0.5d SLA
Assigned
0.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 DPatton - Please attach the Cart SN photo if you have it. thank you!

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320131
Type: Upgrade
Priority: PC
🚨 56.0 business days
👷
▶
2 Technician Assigned Feb 26, 1:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 83d 12h
🔧
▶
3 Status: Tech On Site Feb 26, 5:15 PM
Status: Tech On Site → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.8 business days
✏️
▶
2 Status: WO Correction Needed Feb 27, 5:59 PM
Status: WO Correction Needed → Status: Closed
🏁
Status: Closed by Diane Patton
From: WO Correction Needed, Closed
To: Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17m
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Feb 27, 6:36 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03121928 Labor Open 0.75 $56.48 Feb 26, 5:18 PM

Details