Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320138 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 27, 2026

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Jun 30, 2025

✗ SLA Missed (164 biz days late)

Active: 56 biz days

🕐 Clock stopped: Completed (Feb 27, 2026)

55d

▶ Clock Running

Status: Created

Dec 5 → Feb 26, 2026

55 business days (counted)

Running total: 55 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 26 → Feb 27, 2026

1 business day (counted)

Running total: 56 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 27, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 26	Created	▶ Running	55	55
Feb 26 → Feb 27	Assigned	▶ Running	1	56

Dispatch 56.0d

Coordinators 1.2d

Field Work 1.0d

✗ SLA Missed

Dispatch
56.0 days
Over SLA

Coordinators
1.2 days
Over SLA

Field Work
1.0 days

Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)

📅

57.0 days Total Age

⏱️

56.0d in Entered Longest Stage

🔄

4 transitions Status Changes

⚠️

56.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Billing Review • 90 days old

🚨

Primary Delay 56.0 days stuck in "Entered"

⏱️

Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

56.0d / 0.5d SLA

Assigned

1.2d / 0.5d SLA

Completed

1.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Wait Time

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:02 AM

Work Order: WO-01320138

Type: Upgrade

Priority: PC

🚨 56.0 business days

👷

▶

2 Technician Assigned Feb 26, 2:14 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 83d 13h

⏱️

2x Labor Added Feb 26, 11:18 PM

Type: Labor

Status: Open

Qty: 0.25, 0.5

✔️

Status: Completed by Raymond Ebanks Feb 26, 11:41 PM

From: Assigned

To: Completed

Duration in Previous: 9h 27m

🏁

Status: Closed by Raymond Ebanks Feb 27, 7:30 AM

From: Completed

To: Closed

Duration in Previous: 7h 48m

💵

Status: Billing Review by Diane Patton Feb 27, 5:54 PM

From: Closed

To: Billing Review

Duration in Previous: 10h 24m

Bottlenecks

Entered

Duration: 56.0 business days (threshold: 4.0 business hours)

Exceeded by 55.5 business days

Assigned

Duration: 1.2 business days (threshold: 4.0 business hours)

Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Billing Review

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Raymond Ebanks

Scheduled

N/A

Created

Dec 5, 1:02 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03122493	Labor	Open	0.25	$38.75	Feb 26, 11:18 PM
WL-03122494	Labor	Open	0.5	$56.48	Feb 26, 11:18 PM