Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320139 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (164 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
55d
▶ Clock Running
Status: Created
Dec 5 → Feb 26, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 26 Created ▶ Running 55 55
Feb 26 → Feb 27 Assigned ▶ Running 1 56
Dispatch 56.0d
Coordinators 1.5d
Billing 0.1d
✗ SLA Missed
Dispatch
56.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 27, 2026 (241 days late)
📅
57.0 days Total Age
⏱️
56.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
56.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 56.0 days stuck in "Entered"
⏱️
Total Delay 56.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
56.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320139
Type: Upgrade
Priority: PC
🚨 56.0 business days
👷
▶
2 Technician Assigned Feb 26, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 83d 13h
⏱️
3x Labor Added Feb 27, 7:47 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.25, 34
✔️
Status: Completed by Raymond Ebanks Feb 27, 7:52 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 10m
✏️
Status: WO Correction Needed by Ashley Luman Feb 27, 8:16 AM
From: Closed, WO Correction Needed
To: WO Correction Needed, Closed
Duration in Previous: 23m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 27, 5:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 35m
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26m
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 0.7 business days
🧾
Invoice Created Feb 28, 11:13 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-255231

Work Details (3)

Name Type Status Qty Amount Date
WL-03122603 Labor Open 0.75 $56.48 Feb 27, 7:47 AM
WL-03122604 Labor Open 1.25 $0.00 Feb 27, 7:47 AM
WL-03122605 Travel Open 34 $0.00 Feb 27, 7:47 AM

Details