Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320159 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 27, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jun 30, 2025

✗ SLA Missed (164 biz days late)

Active: 56 biz days

🕐 Clock stopped: Completed (Feb 27, 2026)

56d

▶ Clock Running

Status: Created

Dec 5 → Feb 27, 2026

56 business days (counted)

Running total: 56 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 27 → Feb 27, 2026

0 business days (counted)

Running total: 56 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 27 → Feb 27, 2026

0 business days (counted)

Running total: 56 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 27, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 27	Created	▶ Running	56	56
Feb 27 → Feb 27	Assigned	▶ Running	0	56
Feb 27 → Feb 27	Tech On Site	▶ Running	0	56

Dispatch 57.0d

Coordinators 0.2d

Field Work 0.0d

✗ SLA Missed

Dispatch
57.0 days
Over SLA

Coordinators
0.2 days

Field Work
0.0 days

Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 27, 2026 (241 days late)

📅

57.0 days Total Age

⏱️

57.0d in Entered Longest Stage

🔄

4 transitions Status Changes

⚠️

56.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Closed • 90 days old

🚨

Primary Delay 57.0 days stuck in "Entered"

⏱️

Total Delay 56.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

57.0d / 0.5d SLA

Assigned

0.2d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:02 AM

Work Order: WO-01320159

Type: Upgrade

Priority: PC

🚨 57.0 business days

👷

▶

2 Technician Assigned Feb 27, 10:22 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 84d 9h

🔧

▶

3 Status: Tech On Site Feb 27, 11:41 AM

Status: Tech On Site → Status: Completed → Labor Added

✔️

Status: Completed by Robert Lewis

From: Tech On Site

To: Completed

Duration in Previous: 1m

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.75

🏁

Status: Closed by Robert Lewis Feb 27, 11:46 AM

From: Completed

To: Closed

Duration in Previous: 4m

Bottlenecks

Entered

Duration: 57.0 business days (threshold: 4.0 business hours)

Exceeded by 56.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:02 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03123209	Labor	Open	0.75	$56.48	Feb 27, 11:44 AM