Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320170 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (167 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
59d
▶ Clock Running
Status: Created
Dec 5 → Mar 4, 2026
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 4 Created ▶ Running 59 59
Mar 4 → Mar 4 Assigned ▶ Running 0 59
Dispatch 60.0d
Coordinators 0.2d
✗ SLA Missed
Dispatch
60.0 days
Over SLA
Coordinators
0.2 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Mar 4, 2026 (246 days late)
📅
60.0 days Total Age
⏱️
60.0d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 60.0 days stuck in "Entered"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
60.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320170
Type: Upgrade
Priority: PC
🚨 60.0 business days
👷
▶
2 Technician Assigned Mar 4, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 89d 8h
⏱️
▶
2 3x Labor Added Mar 4, 10:40 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 23m, 0m

Bottlenecks

Entered
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03129430 Labor Open 2 $0.00 Mar 4, 10:40 AM
WL-03129431 Labor Open 0.75 $56.48 Mar 4, 10:40 AM
WL-03129432 Travel Open 86 $0.00 Mar 4, 10:40 AM

Details