Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320245 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 26 Assigned ▶ Running 2 55
Dispatch 54.0d
Coordinators 2.1d
Billing 1.0d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
2.1 days
Over SLA
Billing
1.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 26, 2026 (240 days late)
📅
55.1 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
55.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
2.1d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320245
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 10h
⏱️
Labor Added Feb 24, 10:40 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Feb 25, 8:05 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 1.5 business days
📄
Status: Ready to Bill by Yecenia Campos Feb 26, 11:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 52m
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 0.7 business days
🧾
Invoice Created Feb 28, 11:13 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03118847 Labor Open 0.75 $56.48 Feb 24, 10:40 PM

Details