Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320270 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (153 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 45 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 10 Created ▶ Running 44 44
Feb 10 → Feb 11 Assigned ▶ Running 1 45
Dispatch 45.0d
Coordinators 1.4d
Field Work 1.7d
Billing 0.2d
✗ SLA Missed
Dispatch
45.0 days
Over SLA
Coordinators
1.4 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
0.2 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 12, 2026 (226 days late)
📅
47.0 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
46.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 46.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Completed
1.7d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320270
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 10, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 14h
⏱️
5x Labor Added Feb 11, 10:41 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 0.5, 15
✔️
Status: Completed by Raymond Ebanks Feb 11, 10:50 AM
From: Assigned
To: Completed
Duration in Previous: 19h 25m
🏁
Status: Closed by Raymond Ebanks Feb 11, 7:51 PM
From: Completed
To: Closed
Duration in Previous: 9h 0m
✔️
Status: Completed by Douglas Pearce Feb 12, 10:17 AM
From: Closed
To: Completed
Duration in Previous: 14h 26m
🏁
Status: Closed by Raymond Ebanks Feb 12, 2:42 PM
From: Completed
To: Closed
Duration in Previous: 4h 24m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.8 business days
🧾
Invoice Created Feb 23, 8:11 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-254032

Work Details (5)

Name Type Status Qty Amount Date
WL-03100744 Labor Open 0.75 $56.48 Feb 11, 10:41 AM
WL-03100745 Labor Open 0.5 $0.00 Feb 11, 10:41 AM
WL-03100746 Travel Open 15 $0.00 Feb 11, 10:41 AM
WL-03100747 Expenses Open 1 $0.00 Feb 11, 10:41 AM
WL-03100748 Expenses Open 1 $0.00 Feb 11, 10:41 AM

Details