Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320278 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 5, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 30 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
29d
▶ Clock Running
Status: Created
Dec 5 → Jan 20, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 30 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 20 Created ▶ Running 29 29
Jan 20 → Jan 20 Assigned ▶ Running 0 29
Jan 20 → Jan 21 Scheduled ▶ Running 1 30
Dispatch 30.0d
Coordinators 1.4d
Billing 6.2d
✓ SLA Met
Dispatch
30.0 days
Over SLA
Coordinators
1.4 days
Billing
6.2 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
31.0 days Total Age
⏱️
30.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
34.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 30.0 days stuck in "Entered"
⏱️
Total Delay 34.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
30.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01/20/2026 LIser- Replaced nose cone and configured device.
🔍 Technician Findings
01/20/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320278
Type: Upgrade
Priority: PC
🚨 30.0 business days
👷
▶
3 Technician Assigned Jan 20, 3:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 14h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 3:33 PM
Dispatch Scheduled → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Jan 21, 3:43 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jan 23, 11:03 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 19h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 5:44 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 6h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:02 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03073709 Labor Open 0.75 $56.48 Jan 21, 3:37 PM

Details