Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320341 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Florida Hospital Dade City — 13100 Fort King Rd, Dade City FL, 33525

Dec 5, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (150 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
40d
▶ Clock Running
Status: Created
Dec 5 → Feb 4, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 7, 2026
2 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 7, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 4 Created ▶ Running 40 40
Feb 4 → Feb 7 Assigned ▶ Running 2 42
Dispatch 41.0d
Coordinators 3.0d
Field Work 3.0d
Billing 0.9d
✗ SLA Missed
Dispatch
41.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 11, 2026 (225 days late)
📅
46.0 days Total Age
⏱️
41.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 41.0 days stuck in "Entered"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
3.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:02 AM
Work Order: WO-01320341
Type: Upgrade
Priority: PC
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 4, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 61d 10h
⏳ 3.0 business days
⏱️
Labor Added Feb 6, 8:50 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Horace Barnes Feb 6, 10:48 PM
From: Assigned
To: Completed
Duration in Previous: 2d 11h
⏳ 3.1 business days
🏁
Status: Closed by Horace Barnes Feb 11, 11:40 AM
From: Completed
To: Closed
Duration in Previous: 4d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 0.8 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:02 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03096194 Labor Open 0.75 $56.48 Feb 6, 8:50 PM

Details