Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320355 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Florida Hospital Dade City — 13100 Fort King Rd, Dade City FL, 33525

Dec 5, 2025 → Feb 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (18 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
35d
▶ Clock Running
Status: Created
Dec 5 → Jan 28, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 28 Created ▶ Running 35 35
Jan 28 → Feb 2 Assigned ▶ Running 3 38
Dispatch 36.0d
Coordinators 2.8d
Field Work 0.1d
Billing 1.8d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
2.8 days
Over SLA
Field Work
0.1 days
Billing
1.8 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)
📅
38.5 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Assigned
2.8d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:03 AM
Work Order: WO-01320355
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
2 Technician Assigned Jan 28, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 54d 14h
⏳ 3.0 business days
⏱️
Labor Added Jan 31, 10:22 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 1, 9:48 PM
From: Assigned
To: Completed
Duration in Previous: 4d 6h
🏁
Status: Closed by Derick Velazquez Feb 1, 10:39 PM
From: Completed
To: Closed
Duration in Previous: 50m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 12:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 5.7 business days
🧾
Invoice Created Feb 16, 11:49 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:03 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086883 Labor Open 0.75 $56.48 Jan 31, 10:22 PM

Details