Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01320608 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Florida Hospital New Smyrna — 401 Palmetto St, New Smyrna Beach FL, 32168

Dec 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (163 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
53d
▶ Clock Running
Status: Created
Dec 5 → Feb 24, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 55 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 24 Created ▶ Running 53 53
Feb 24 → Feb 26 Assigned ▶ Running 2 55
Dispatch 54.0d
Coordinators 1.9d
Billing 1.0d
✗ SLA Missed
Dispatch
54.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Billing
1.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 26, 2026 (240 days late)
📅
55.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
1.6d / 1.0d SLA
WO Correction Needed
1.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 YCAMPOS - SN# IS INCORRECT, PLS CONFIRM CORRECT SN.

02/27/2026 Liser- The correct SN is JC130606. I believe that the WO was created by mistake or a type o. How can we replace it with the correct SN?


🔧 Work Performed
02/24/2026 LIser- Replaced and reconfigured nosecone.
🔍 Technician Findings
02/24/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:03 AM
Work Order: WO-01320608
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 24, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 81d 10h
⏱️
Labor Added Feb 24, 11:06 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Feb 25, 7:15 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
⏳ 1.6 business days
✏️
Status: WO Correction Needed by Yecenia Campos Feb 26, 11:31 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 4h
🏁
Status: Closed by Luis Iser Feb 27, 3:19 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 15h 47m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:03 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03118914 Labor Open 0.75 $56.48 Feb 24, 11:06 PM

Details