Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321020 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 15, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (155 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
46d
▶ Clock Running
Status: Created
Dec 5 → Feb 12, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 12 Created ▶ Running 46 46
Feb 12 → Feb 16 Assigned ▶ Running 1 47
Dispatch 47.0d
Coordinators 1.9d
✗ SLA Missed
Dispatch
47.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)
📅
48.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
49.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Billing Review • 90 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 DPatton - Wo has Wait TIme. Placing in BR.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:03 AM
Work Order: WO-01321020
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 12, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 69d 10h
⏱️
5x Labor Added Feb 12, 12:55 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.75, 2.25, 82
⏳ 2.0 business days
✔️
Status: Completed by Horace Barnes Feb 15, 10:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 10h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 19, 3:08 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 17h

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:03 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03102963 Labor Open 0.25 $0.00 Feb 12, 12:55 PM
WL-03102964 Labor Open 0.75 $56.48 Feb 12, 12:55 PM
WL-03102965 Labor Open 2.25 $0.00 Feb 12, 12:55 PM
WL-03102966 Travel Open 82 $0.00 Feb 12, 12:55 PM
WL-03102967 Travel Open 82 $0.00 Feb 12, 12:55 PM

Details