Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321341 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 32 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
31d
▶ Clock Running
Status: Created
Dec 5 → Jan 22, 2026
31 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 24, 2026
1 business day (counted)
Running total: 32 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 22 Created ▶ Running 31 31
Jan 22 → Jan 22 Assigned ▶ Running 0 31
Jan 22 → Jan 24 Scheduled ▶ Running 1 32
Dispatch 32.0d
Coordinators 1.5d
Billing 0.7d
✓ SLA Met
Dispatch
32.0 days
Over SLA
Coordinators
1.5 days
Billing
0.7 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 24, 2026 (7 days early)
📅
33.0 days Total Age
⏱️
32.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 32.0 days stuck in "Entered"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
32.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01/21/2026 LIser- Nosecone replaced and configured. GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
01/21/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321341
Type: Upgrade
Priority: PC
🚨 32.0 business days
👷
▶
3 Technician Assigned Jan 22, 3:23 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 14h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-22T14:00:00.000+0000
⏳ 2.0 business days
⏱️
2x Labor Added Jan 23, 8:53 PM
Type: Labor
Status: Open
Qty: 0.75, 1
✔️
Status: Completed by Luis Iser Jan 23, 8:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Yecenia Campos Jan 30, 1:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 16h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:52 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 22, 9:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (2)

Name Type Status Qty Amount Date
WL-03077516 Labor Open 0.75 $56.48 Jan 23, 8:53 PM
WL-03077517 Labor Open 1 $0.00 Jan 23, 8:53 PM

Details