Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321345 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 35 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
34d
▶ Clock Running
Status: Created
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 35 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 27 Created ▶ Running 34 34
Jan 27 → Jan 27 Assigned ▶ Running 0 34
Jan 27 → Jan 28 Scheduled ▶ Running 1 35
Dispatch 35.0d
Coordinators 1.7d
Field Work 1.0d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
1.7 days
Field Work
1.0 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
36.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
35.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 35.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321345
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 27, 1:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
💵
Expenses Added Jan 27, 5:22 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 28, 10:41 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Jan 28, 10:47 AM
From: Scheduled
To: Completed
Duration in Previous: 21h 31m
🏁
Status: Closed by Raymond Ebanks Jan 28, 7:08 PM
From: Completed
To: Closed
Duration in Previous: 8h 21m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:52 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (2)

Name Type Status Qty Amount Date
WL-03080538 Expenses Open 1 $0.00 Jan 27, 5:22 PM
WL-03081340 Labor Open 0.75 $56.48 Jan 28, 10:41 AM

Details