Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321348 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (4 biz days early)
Active: 33 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 26 Scheduled ▶ Running 3 33
Dispatch 31.0d
Coordinators 3.5d
Billing 0.7d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Billing
0.7 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
33.6 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321348
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 21, 11:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Jan 25, 11:06 PM
Type: Labor
Status: Open
Qty: 0.75
🚗
▶
2 2x Travel Added Jan 25, 11:43 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 11h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Yecenia Campos Jan 30, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 21.0 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (3)

Name Type Status Qty Amount Date
WL-03078542 Labor Open 0.75 $56.48 Jan 25, 11:06 PM
WL-03078582 Travel Open 82 $0.00 Jan 25, 11:43 PM
WL-03078583 Travel Open 82 $0.00 Jan 25, 11:43 PM

Details