Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321350 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 30 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 21 Scheduled ▶ Running 0 30
Dispatch 31.0d
Coordinators 0.6d
Billing 21.6d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
0.6 days
Billing
21.6 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
31.0 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Billing Review
13.1d / 2.0d SLA
Ready to Bill
8.5d / 1.0d SLA
WO Correction Needed
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Updated and closed.

Is Wait Time billable?

🔧 Work Performed
01/20/2026 LIser- Replaced nose cone and configured device.
🔍 Technician Findings
01/20/2026 LIser- Nose cone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321350
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 21, 10:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 9h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-21T13:00:00.000+0000
⏱️
2x Labor Added Jan 21, 2:55 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Luis Iser Jan 21, 3:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 53m, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jan 23, 11:03 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 20h
🚨 13.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:06 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 18d 1h
⏳ 4.0 business days
💵
Status: Billing Review by Diane Patton Feb 13, 5:52 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 5h
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:22 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 15h
🏁
Status: Closed by Luis Iser Feb 16, 12:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 22m
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 2:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:12 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254695

Work Details (2)

Name Type Status Qty Amount Date
WL-03073603 Labor Open 0.25 $0.00 Jan 21, 2:55 PM
WL-03073604 Labor Open 0.75 $56.48 Jan 21, 2:55 PM

Details