Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321351 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 32 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 24, 2026
2 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 24 Scheduled ▶ Running 2 32
Dispatch 31.0d
Coordinators 2.8d
Billing 11.6d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
2.8 days
Over SLA
Billing
11.6 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 24, 2026 (7 days early)
📅
33.0 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Billing Review
7.7d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.30.26 YC Placing in BR, waiting from confirmation from Chris and Fady if Downtime is billable.

🔧 Work Performed
01/21/2026 LIser- Nosecone replaced and configured.
🔍 Technician Findings
01/21/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321351
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 21, 12:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 11h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Jan 23, 7:46 PM
Type: Labor
Status: Open
Qty: 0.75, 1
✔️
Status: Completed by Luis Iser Jan 23, 7:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⚠️ 5.5 business days
💵
Status: Billing Review by Yecenia Campos Jan 30, 1:26 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 17h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:07 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 22h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 0.8 business days
🧾
Invoice Created Feb 16, 11:52 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03077422 Labor Open 0.75 $56.48 Jan 23, 7:46 PM
WL-03077423 Labor Open 0.75 $0.00 Jan 23, 7:46 PM
WL-03077424 Labor Open 1 $0.00 Jan 23, 7:46 PM

Details