Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (159 biz days late)
🕐 Clock stopped: Invoiced (Feb 22, 2026)
43d
▶ Clock Running
Status: Created
Dec 5 → Feb 9, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Completed
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 21 → Feb 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025
Invoiced: Feb 22, 2026
Show SLA Clock Detail (11 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 9 |
Created |
▶ Running
|
43 |
43 |
| Feb 9 → Feb 10 |
Assigned |
▶ Running
|
1 |
44 |
| Feb 10 → Feb 10 |
Completed |
▶ Running
|
0 |
44 |
| Feb 10 → Feb 13 |
Closed |
▶ Running
|
3 |
47 |
| Feb 13 → Feb 13 |
Ready to Bill |
▶ Running
|
0 |
47 |
| Feb 13 → Feb 16 |
Billing Review |
▶ Running
|
0 |
47 |
| Feb 16 → Feb 17 |
WO Correction Needed |
▶ Running
|
1 |
48 |
| Feb 17 → Feb 18 |
Incomplete |
▶ Running
|
1 |
49 |
| Feb 18 → Feb 20 |
Closed |
▶ Running
|
2 |
51 |
| Feb 20 → Feb 21 |
WO Correction Needed |
▶ Running
|
0 |
51 |
| Feb 21 → Feb 22 |
Incomplete |
▶ Running
|
0 |
51 |
Incomplete
0.9d (excluded)
✗ SLA Missed
Dispatch
44.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Incomplete (excluded from total)
0.9 days
Billing
5.7 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2025
Completed: Feb 22, 2026 (236 days late)
⏱️
44.0d in Entered
Longest Stage
🔄
16 transitions
Status Changes
⚠️
52.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
44.0 days stuck in "Entered"
⏱️
Total Delay
52.1 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
1.0d
/ 1.0d SLA
Ready to Bill
4.1d
/ 1.0d SLA
Billing Review
0.1d
/ 2.0d SLA
WO Correction Needed
1.5d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Sams SN as WO 1322380 in Closed. 1322380 has pictures on SN attached so it should be correct.
JC12549-5405-004986
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__2/21/2026 10:40 PM.pdf
Feb 21, 2026
Timeline
📋
Work Order:
WO-01321365
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
66d 10h
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
✔️
From:
Assigned
To:
Completed
Duration in Previous:
12h 18m
🏁
From:
Completed
To:
Closed
Duration in Previous:
15h 37m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 18h
💵
From:
Ready to Bill
To:
Billing Review
Duration in Previous:
7h 27m
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
2d 15h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
1d 4h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
6h 49m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
2d 18h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
23h 53m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
7h 12m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
2d 18h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
12m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
15m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
3d 0h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
6m
Bottlenecks
Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03098670 |
Labor |
Open |
0.75 |
$56.48 |
Feb 10, 12:05 AM |