Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321380 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 31, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jan 31, 2026

✓ SLA Met (1 biz days early)

Active: 36 biz days

🕐 Clock stopped: Tech Off Site (Jan 29, 2026)

35d

▶ Clock Running

Status: Created

Dec 5 → Jan 28, 2026

35 business days (counted)

Running total: 35 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 35 of ? biz days used

▶ Clock Running

Status: Scheduled

Jan 28 → Jan 28, 2026

0 business days (counted)

Running total: 35 of ? biz days used

▶ Clock Running

Status: Tech On Site

Jan 28 → Jan 29, 2026

1 business day (counted)

Running total: 36 of ? biz days used

Created: Dec 5, 2025 Tech Off Site: Jan 29, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Jan 28	Created	▶ Running	35	35
Jan 28 → Jan 28	Assigned	▶ Running	0	35
Jan 28 → Jan 28	Scheduled	▶ Running	0	35
Jan 28 → Jan 29	Tech On Site	▶ Running	1	36

Dispatch 36.0d

Coordinators 0.0d

Field Work 3.3d

Billing 1.8d

✓ SLA Met

Dispatch
36.0 days
Over SLA

Coordinators
0.0 days

Field Work
3.3 days
Over SLA

Billing
1.8 days
Over SLA

Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)

📅

38.0 days Total Age

⏱️

36.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

40.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 36.0 days stuck in "Entered"

⏱️

Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

36.0d / 0.5d SLA

Scheduled

0.0d / 2.0d SLA

Tech On Site

1.1d / 1.0d SLA

Tech Off Site

0.2d / 2.0d SLA

Completed

2.0d / 1.0d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

1.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.

Nosecone upgrade completed.

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321380

Type: Upgrade

Priority: PC

🚨 36.0 business days

👷

▶

3 Technician Assigned Jan 28, 1:15 PM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Mandy Newman

From: Entered, Assigned

To: Assigned, Scheduled

Duration in Previous: 54d 12h, 0m

📅

Dispatch Scheduled by Mandy Newman

Scheduled For: 2026-01-28T13:00:00.000+0000

🔧

Status: Tech On Site by Konstantin Barsky Jan 28, 1:27 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 11m

🚗

Status: Tech Off Site by Konstantin Barsky Jan 28, 10:28 PM

From: Tech On Site

To: Tech Off Site

Duration in Previous: 9h 1m

✔️

Status: Completed by Konstantin Barsky Jan 28, 11:57 PM

From: Tech Off Site

To: Completed

Duration in Previous: 1h 28m

⏳ 2.0 business days

⏱️

▶

2 Labor Added Jan 31, 3:24 PM

Labor Added → Status: Closed

🏁

Status: Closed by Konstantin Barsky

From: Completed

To: Closed

Duration in Previous: 2d 15h

⏳ 4.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 5, 1:00 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 21h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Feb 6, 6:40 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⚠️ 6.7 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-253399

Bottlenecks

Entered

Duration: 36.0 business days (threshold: 4.0 business hours)

Exceeded by 35.5 business days

Tech On Site

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 1.0 business hours

Completed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready to Bill

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Konstantin Barskiy

Scheduled

Jan 28, 8:00 AM

Created

Dec 5, 1:04 AM

Invoice #

SM-253399

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03086596	Labor	Open	0.75	$56.48	Jan 31, 3:24 PM