Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321444 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 37 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
35d
▶ Clock Running
Status: Created
Dec 5 → Jan 28, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 28 Created ▶ Running 35 35
Jan 28 → Jan 31 Assigned ▶ Running 2 37
Dispatch 36.0d
Coordinators 2.4d
Billing 1.8d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
2.4 days
Over SLA
Billing
1.8 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Feb 6, 2026 (5 days late)
📅
43.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Assigned
2.4d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.7d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 DPatton - please attach checklist and enter nosecose SN (JC#) in Customer Case field

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321444
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
2 Technician Assigned Jan 28, 3:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 54d 14h
⏳ 3.0 business days
⏱️
3x Labor Added Jan 30, 7:13 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 31, 8:52 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 17h, 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 5, 1:24 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
✔️
Status: Completed by Horace Barnes Feb 6, 8:23 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 18h 57m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 6, 5:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 15m
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03085967 Labor Open 0.75 $56.48 Jan 30, 7:13 PM
WL-03085968 Travel Open 82 $0.00 Jan 30, 7:13 PM
WL-03085969 Travel Open 82 $0.00 Jan 30, 7:13 PM

Details