Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321460 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 5, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✓ SLA Met (15 biz days early)

Active: 41 biz days

🕐 Clock stopped: Completed (Feb 5, 2026)

41d

▶ Clock Running

Status: Created

Dec 5 → Feb 5, 2026

41 business days (counted)

Running total: 41 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 5 → Feb 5, 2026

0 business days (counted)

Running total: 41 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 5 → Feb 5, 2026

0 business days (counted)

Running total: 41 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 5, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 5	Created	▶ Running	41	41
Feb 5 → Feb 5	Assigned	▶ Running	0	41
Feb 5 → Feb 5	Tech On Site	▶ Running	0	41

Dispatch 42.0d

Coordinators 0.0d

Field Work 0.2d

Billing 9.5d

✓ SLA Met

Dispatch
42.0 days
Over SLA

Coordinators
0.0 days

Field Work
0.2 days

Billing
9.5 days
Over SLA

Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)

📅

42.0 days Total Age

⏱️

42.0d in Entered Longest Stage

🔄

8 transitions Status Changes

⚠️

49.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 42.0 days stuck in "Entered"

⏱️

Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

42.0d / 0.5d SLA

Assigned

0.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.1d / 1.0d SLA

Closed

2.4d / 1.0d SLA

Ready to Bill

8.3d / 1.0d SLA

Billing Review

1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Duplicate SN (See WO 1321527)

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321460

Type: Upgrade

Priority: PC

🚨 42.0 business days

👷

▶

2 Technician Assigned Feb 5, 2:29 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 62d 13h

🔧

Status: Tech On Site by Robert Lewis Feb 5, 2:35 PM

From: Assigned

To: Tech On Site

Duration in Previous: 5m

✔️

▶

2 Status: Completed Feb 5, 2:42 PM

Status: Completed → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.75

🏁

Status: Closed by Robert Lewis Feb 5, 3:47 PM

From: Completed

To: Closed

Duration in Previous: 1h 4m

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 9, 5:46 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 1h

⏳ 4.8 business days

💵

Status: Billing Review by Diane Patton Feb 13, 5:52 PM

From: Ready to Bill

To: Billing Review

Duration in Previous: 4d 0h

⏳ 1.8 business days

📄

Status: Ready to Bill by Diane Patton Feb 17, 5:28 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 3d 23h

⏳ 4.8 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:13 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 42.0 business days (threshold: 4.0 business hours)

Exceeded by 41.5 business days

Closed

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

Ready to Bill

Duration: 4.2 business days (threshold: 1.0 business days)

Exceeded by 3.2 business days

Ready to Bill

Duration: 4.2 business days (threshold: 1.0 business days)

Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-254695

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03093470	Labor	Open	0.75	$56.48	Feb 5, 2:44 PM