Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321470 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (60 biz days early)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Feb 4, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Completed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 3 Assigned ▶ Running 0 39
Feb 3 → Feb 3 Tech On Site ▶ Running 0 39
Feb 3 → Feb 3 Completed ▶ Running 0 39
Feb 3 → Feb 4 Closed ▶ Running 1 40
Feb 4 → Feb 4 Incomplete ▶ Running 0 40
Dispatch 40.0d
Coordinators 0.6d
Field Work 0.0d
Incomplete 0.1d (excluded)
Billing 0.1d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.1 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
41.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Incomplete
0.1d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321470
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 1:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 12h
🔧
▶
2 Status: Tech On Site Feb 3, 6:17 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 3, 6:26 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️
Status: Incomplete by Mark Franks Feb 4, 11:52 AM
From: Closed
To: Incomplete
Duration in Previous: 17h 26m
🏁
Status: Closed by Robert Lewis Feb 4, 12:17 PM
From: Incomplete
To: Closed
Duration in Previous: 25m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03090068 Labor Open 0.75 $56.48 Feb 3, 6:20 PM

Details