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← WO Overview

WO-01321504 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (51 biz days early)
Active: 49 biz days
🕐 Clock stopped: Closed (Feb 18, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 8, 2026
3 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 10, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
Created: Dec 5, 2025 Closed: Feb 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 8 Assigned ▶ Running 3 42
Feb 8 → Feb 10 Completed ▶ Running 2 44
Feb 10 → Feb 13 Closed ▶ Running 3 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 18 Incomplete ▶ Running 1 49
Dispatch 40.0d
Coordinators 3.9d
Field Work 2.0d
Incomplete 1.6d (excluded)
Billing 3.1d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
3.9 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
1.6 days
Billing
3.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
50.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
49.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 49.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
3.9d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
2.0d
Incomplete
1.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Duplicate SN (see WO 1321831) WO 1321831 has SN pictures attached so it should be correct. Moving this WO to Corrections for tech to verify and correct SN/

JC12549-5405-004823


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321504
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 11:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 10h
⏳ 4.0 business days
⏱️
Labor Added Feb 8, 1:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:56 PM
From: Assigned
To: Completed
Duration in Previous: 5d 1h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 4:54 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 26m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 4:50 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 23h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:53 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 21h 2m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 18, 6:28 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
⏳ 4.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 0h
🏁
Status: Closed by Derick Velazquez Feb 25, 8:39 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 1m

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03096880 Labor Open 0.75 $56.48 Feb 8, 1:43 PM

Details