Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321560 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (60 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 3 Assigned ▶ Running 0 39
Feb 3 → Feb 4 Tech On Site ▶ Running 1 40
Dispatch 40.0d
Coordinators 0.3d
Field Work 4.5d
Billing 3.3d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
0.3 days
Field Work
4.5 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 9, 2026 (80 days early)
📅
43.1 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
3.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321560
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 1:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 12h
🔧
Status: Tech On Site by Konstantin Barsky Feb 3, 3:26 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 17m
✔️
Status: Completed by Konstantin Barsky Feb 4, 6:28 AM
From: Tech On Site
To: Completed
Duration in Previous: 15h 2m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 8, 7:44 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 4d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 4:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03097046 Labor Open 0.75 $56.48 Feb 8, 7:44 PM

Details