Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321597 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (153 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 11 Created ▶ Running 45 45
Feb 11 → Feb 11 Assigned ▶ Running 0 45
Feb 11 → Feb 11 Tech On Site ▶ Running 0 45
Dispatch 46.0d
Coordinators 0.3d
Field Work 1.9d
Billing 0.1d
✗ SLA Missed
Dispatch
46.0 days
Over SLA
Coordinators
0.3 days
Field Work
1.9 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 12, 2026 (226 days late)
📅
47.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
46.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 46.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321597
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 11, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 8h
🔧
Status: Tech On Site by Konstantin Barsky Feb 11, 12:03 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 1m
✔️
Status: Completed by Konstantin Barsky Feb 11, 4:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 24m
⏳ 1.9 business days
⏱️
▶
2 2x Labor Added Feb 12, 5:34 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 0m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03103552 Labor Open 0.75 $56.48 Feb 12, 5:34 PM
WL-03103553 Labor Open 1 $0.00 Feb 12, 5:34 PM

Details