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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321684 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 8, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (60 biz days early)

Active: 40 biz days

🕐 Clock stopped: Tech Off Site (Feb 4, 2026)

39d

▶ Clock Running

Status: Created

Dec 5 → Feb 3, 2026

39 business days (counted)

Running total: 39 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 3 → Feb 4, 2026

1 business day (counted)

Running total: 40 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 4 → Feb 4, 2026

0 business days (counted)

Running total: 40 of ? biz days used

Created: Dec 5, 2025 Tech Off Site: Feb 4, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 3	Created	▶ Running	39	39
Feb 3 → Feb 4	Assigned	▶ Running	1	40
Feb 4 → Feb 4	Tech On Site	▶ Running	0	40

Dispatch 40.0d

Coordinators 1.5d

Field Work 3.1d

Billing 2.6d

✓ SLA Met

Dispatch
40.0 days
Over SLA

Coordinators
1.5 days
Over SLA

Field Work
3.1 days
Over SLA

Billing
2.6 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 9, 2026 (80 days early)

📅

43.1 days Total Age

⏱️

40.0d in Entered Longest Stage

🔄

7 transitions Status Changes

⚠️

46.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 40.0 days stuck in "Entered"

⏱️

Total Delay 46.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

40.0d / 0.5d SLA

Assigned

1.5d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

3.1d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

2.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321684

Type: Upgrade

Priority: PC

🚨 40.0 business days

👷

▶

2 Technician Assigned Feb 3, 2:43 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 60d 13h

🔧

Status: Tech On Site by Konstantin Barsky Feb 4, 6:04 AM

From: Assigned

To: Tech On Site

Duration in Previous: 15h 21m

🚗

Status: Tech Off Site by Konstantin Barsky Feb 4, 6:11 AM

From: Tech On Site, Tech Off Site

To: Tech Off Site, Completed

Duration in Previous: 6m, 0m

⏳ 3.0 business days

⏱️

▶

2 Labor Added Feb 8, 7:51 PM

Labor Added → Status: Closed

🏁

Status: Closed by Konstantin Barsky

From: Completed

To: Closed

Duration in Previous: 4d 13h

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 11, 2:06 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 18h

⏳ 3.0 business days

📨

▶

2 Status: Invoice Pending Feb 13, 5:40 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 1.8 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-254032

Bottlenecks

Entered

Duration: 40.0 business days (threshold: 4.0 business hours)

Exceeded by 39.5 business days

Assigned

Duration: 1.5 business days (threshold: 4.0 business hours)

Exceeded by 1.0 business days

Completed

Duration: 3.1 business days (threshold: 1.0 business days)

Exceeded by 2.1 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 2.6 business days (threshold: 1.0 business days)

Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Konstantin Barskiy

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-254032

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03097050	Labor	Open	0.75	$56.48	Feb 8, 7:51 PM