Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321694 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (60 biz days early)
Active: 40 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 3 Assigned ▶ Running 0 39
Feb 3 → Feb 3 Entered ▶ Running 0 39
Feb 3 → Feb 4 Assigned ▶ Running 1 40
Dispatch 40.0d
Coordinators 1.5d
Billing 0.1d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
41.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/03/2026 LIser- Replaced nosecone and configured it.
🔍 Technician Findings
02/03/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321694
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 2:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 13h
🆕
▶
2 Status: Entered Feb 3, 3:12 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
⏱️
Labor Added Feb 4, 8:50 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Feb 4, 8:58 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17h 45m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 9h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03090857 Labor Open 0.75 $56.48 Feb 4, 8:50 AM

Details