Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321707 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (14 biz days early)
Active: 42 biz days
🕐 Clock stopped: Invoiced (Feb 6, 2026)
35d
▶ Clock Running
Status: Created
Dec 5 → Jan 28, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 28 Created ▶ Running 35 35
Jan 28 → Jan 28 Assigned ▶ Running 0 35
Jan 28 → Feb 2 Scheduled ▶ Running 3 38
Feb 2 → Feb 2 Completed ▶ Running 0 38
Feb 2 → Feb 6 Reschedule ▶ Running 4 42
Dispatch 36.0d
Coordinators 8.3d
Billing 4.1d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
8.3 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
43.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Reschedule
5.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321707
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
3 Technician Assigned Jan 28, 1:00 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 54d 11h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Feb 1, 11:06 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Feb 1, 11:43 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 4d 10h, 0m
⚠️ 5.0 business days
🏁
Status: Closed by Horace Barnes Feb 6, 1:28 PM
From: Reschedule
To: Closed
Duration in Previous: 4d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 6:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 4h
⏳ 4.7 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03087362 Labor Open 0.75 $56.48 Feb 1, 11:06 PM
WL-03087363 Travel Open 82 $0.00 Feb 1, 11:06 PM
WL-03087364 Travel Open 82 $0.00 Feb 1, 11:06 PM

Details