Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321736 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (3 biz days early)
Active: 34 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
34d
▶ Clock Running
Status: Created
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 27 Created ▶ Running 34 34
Jan 27 → Jan 27 Assigned ▶ Running 0 34
Jan 27 → Jan 27 Scheduled ▶ Running 0 34
Dispatch 35.0d
Coordinators 0.1d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
0.1 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 27, 2026 (4 days early)
📅
35.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
37.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 37.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01/27/2026 LIser- Replaced nosecone and configured it with new software.
🔍 Technician Findings
01/27/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321736
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 27, 10:59 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 9h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-27T13:00:00.000+0000
⏱️
Labor Added Jan 27, 11:52 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Jan 27, 11:58 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 57m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 1h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03079825 Labor Open 0.75 $56.48 Jan 27, 11:52 AM

Details