Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321789 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (4 biz days early)
Active: 33 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
32d
▶ Clock Running
Status: Created
Dec 5 → Jan 23, 2026
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 33 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 23 Created ▶ Running 32 32
Jan 23 → Jan 23 Assigned ▶ Running 0 32
Jan 23 → Jan 26 Scheduled ▶ Running 1 33
Dispatch 33.0d
Coordinators 1.9d
Billing 11.9d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
1.9 days
Billing
11.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
34.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
47.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 47.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Closed
11.6d / 1.0d SLA
Billing Review
4.4d / 2.0d SLA
WO Correction Needed
2.9d
Ready to Bill
4.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321789
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 23, 11:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Jan 26, 9:31 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 10:33 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:32 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 4h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:10 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
🏁
Status: Closed by Horace Barnes Feb 13, 5:00 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 16h 50m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:50 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 4h 49m
⏳ 1.0 business days
🏁
Status: Closed by Horace Barnes Feb 15, 7:11 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 9h
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078830 Labor Open 0.75 $56.48 Jan 26, 9:31 AM
WL-03078831 Travel Open 82 $0.00 Jan 26, 9:31 AM
WL-03078832 Travel Open 82 $0.00 Jan 26, 9:31 AM

Details