Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321795 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 37 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
37d
▶ Clock Running
Status: Created
Dec 5 → Jan 30, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 30 Created ▶ Running 37 37
Jan 30 → Jan 30 Assigned ▶ Running 0 37
Jan 30 → Jan 30 Tech On Site ▶ Running 0 37
Dispatch 38.0d
Coordinators 0.4d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
0.4 days
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
38.0 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321795
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
2 Technician Assigned Jan 30, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 56d 11h
⏱️
▶
2 Labor Added Jan 30, 4:30 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Robert Lewis
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 3h 29m, 0m
🏁
Status: Closed by Robert Lewis Jan 30, 4:35 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 1:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03085573 Labor Open 0.75 $56.48 Jan 30, 4:30 PM

Details