Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321821 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
46d
▶ Clock Running
Status: Created
Dec 5 → Feb 12, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 12 Created ▶ Running 46 46
Feb 12 → Feb 12 Assigned ▶ Running 0 46
Feb 12 → Feb 12 Tech On Site ▶ Running 0 46
Dispatch 47.0d
Coordinators 0.0d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.2 days
Billing
0.2 days
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
47.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
47.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 47.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321821
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Status: Assigned Feb 12, 11:32 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Angela Roosa
Technician: Robert Lewis
🔧
▶
2 Status: Tech On Site Feb 12, 11:41 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
2 Labor Added Feb 12, 1:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 55m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Feb 19, 8:53 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03102879 Labor Open 0.75 $56.48 Feb 12, 11:43 AM
WL-03103034 Labor Open 1.25 $0.00 Feb 12, 1:37 PM

Details