Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321833 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (154 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
43d
▶ Clock Running
Status: Created
Dec 5 → Feb 9, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 12, 2026
3 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 9 Created ▶ Running 43 43
Feb 9 → Feb 12 Assigned ▶ Running 3 46
Dispatch 44.0d
Coordinators 3.5d
Billing 0.2d
✗ SLA Missed
Dispatch
44.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Billing
0.2 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 12, 2026 (226 days late)
📅
47.0 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321833
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Status: Assigned Feb 9, 2:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000005CDeXYAW, Horace Barnes
⏳ 4.0 business days
⏱️
2x Labor Added Feb 12, 11:31 AM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by Horace Barnes Feb 12, 11:37 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.8 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03102861 Labor Open 0.25 $0.00 Feb 12, 11:31 AM
WL-03102862 Labor Open 0.75 $56.48 Feb 12, 11:31 AM

Details