Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321878 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 5, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (58 biz days early)

Active: 42 biz days

🕐 Clock stopped: Completed (Feb 6, 2026)

39d

▶ Clock Running

Status: Created

Dec 5 → Feb 3, 2026

39 business days (counted)

Running total: 39 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 3 → Feb 5, 2026

2 business days (counted)

Running total: 41 of ? biz days used

▶ Clock Running

Status: Entered

Feb 5 → Feb 5, 2026

0 business days (counted)

Running total: 41 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 5 → Feb 6, 2026

1 business day (counted)

Running total: 42 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 6, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 3	Created	▶ Running	39	39
Feb 3 → Feb 5	Assigned	▶ Running	2	41
Feb 5 → Feb 5	Entered	▶ Running	0	41
Feb 5 → Feb 6	Assigned	▶ Running	1	42

Dispatch 40.0d

Coordinators 4.4d

Billing 4.1d

✓ SLA Met

Dispatch
40.0 days
Over SLA

Coordinators
4.4 days
Over SLA

Billing
4.1 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)

📅

42.5 days Total Age

⏱️

40.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

47.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 40.0 days stuck in "Entered"

⏱️

Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

40.0d / 0.5d SLA

Assigned

4.4d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

4.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        2/5/2026 LIser- Replaced and configured nosecone.                    

🔍 Technician Findings

                        02/5/2026 LIser- Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01321878

Type: Upgrade

Priority: PC

🚨 40.0 business days

👷

▶

2 Technician Assigned Feb 3, 9:20 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 60d 8h

⏳ 3.0 business days

🆕

▶

2 Status: Entered Feb 5, 12:01 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: Luis Iser

⏱️

Labor Added Feb 5, 11:15 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

Status: Completed by Luis Iser Feb 5, 11:21 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 11h 20m

⏳ 2.1 business days

📄

Status: Ready to Bill by Diane Patton Feb 9, 5:51 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 18h

⏳ 4.8 business days

📨

▶

2 Status: Invoice Pending Feb 13, 5:40 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 1.8 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-254032

Bottlenecks

Entered

Duration: 40.0 business days (threshold: 4.0 business hours)

Exceeded by 39.5 business days

Assigned

Duration: 3.0 business days (threshold: 4.0 business hours)

Exceeded by 2.5 business days

Assigned

Duration: 1.4 business days (threshold: 4.0 business hours)

Exceeded by 7.3 business hours

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 4.1 business days (threshold: 1.0 business days)

Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Luis Iser

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254032

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03094578	Labor	Open	0.75	$56.48	Feb 5, 11:15 PM