Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321963 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jun 30, 2025

✗ SLA Missed (153 biz days late)

Active: 45 biz days

🕐 Clock stopped: Completed (Feb 11, 2026)

45d

▶ Clock Running

Status: Created

Dec 5 → Feb 11, 2026

45 business days (counted)

Running total: 45 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 45 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 11 → Feb 11, 2026

0 business days (counted)

Running total: 45 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 11, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 11	Created	▶ Running	45	45
Feb 11 → Feb 11	Assigned	▶ Running	0	45
Feb 11 → Feb 11	Tech On Site	▶ Running	0	45

Dispatch 46.0d

Coordinators 0.9d

Field Work 1.5d

Billing 4.6d

✗ SLA Missed

Dispatch
46.0 days
Over SLA

Coordinators
0.9 days
Over SLA

Field Work
1.5 days
Over SLA

Billing
4.6 days
Over SLA

Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 13, 2026 (227 days late)

📅

47.2 days Total Age

⏱️

46.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

51.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 46.0 days stuck in "Entered"

⏱️

Total Delay 51.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

46.0d / 0.5d SLA

Assigned

0.9d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

1.5d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

4.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01321963

Type: Upgrade

Priority: PC

🚨 46.0 business days

👷

▶

2 Technician Assigned Feb 11, 9:26 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Mandy Newman

From: Entered

To: Assigned

Duration in Previous: 68d 8h

🔧

▶

2 Status: Tech On Site Feb 11, 4:36 PM

Status: Tech On Site → Status: Completed

✔️

Status: Completed by Konstantin Barsky

From: Tech On Site

To: Completed

Duration in Previous: 2m

⏳ 1.9 business days

⏱️

2x Labor Added Feb 12, 6:31 PM

Type: Labor

Status: Open

Qty: 1, 0.75

🚗

3x Travel Added Feb 12, 6:42 PM

Type: Travel, Expenses

Status: Open

Qty: 15

🏁

Status: Closed by Konstantin Barsky Feb 12, 8:37 PM

From: Completed

To: Closed

Duration in Previous: 1d 3h

⏳ 2.4 business days

📄

Status: Ready to Bill by Diane Patton Feb 17, 2:21 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 17h

⚠️ 5.0 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:13 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 46.0 business days (threshold: 4.0 business hours)

Exceeded by 45.5 business days

Assigned

Duration: 7.2 business hours (threshold: 4.0 business hours)

Exceeded by 3.2 business hours

Completed

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.0 business hours

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 4.6 business days (threshold: 1.0 business days)

Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Konstantin Barskiy

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254695

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03103763	Labor	Open	1	$0.00	Feb 12, 6:31 PM
WL-03103764	Labor	Open	0.75	$56.48	Feb 12, 6:31 PM
WL-03103809	Travel	Open	15	$0.00	Feb 12, 6:42 PM
WL-03103810	Expenses	Open	1	$0.00	Feb 12, 6:42 PM
WL-03103811	Expenses	Open	1	$0.00	Feb 12, 6:42 PM