Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321968 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 3, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (61 biz days early)

Active: 39 biz days

🕐 Clock stopped: Completed (Feb 3, 2026)

39d

▶ Clock Running

Status: Created

Dec 5 → Feb 3, 2026

39 business days (counted)

Running total: 39 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 3 → Feb 3, 2026

0 business days (counted)

Running total: 39 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 3 → Feb 3, 2026

0 business days (counted)

Running total: 39 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 3, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 3	Created	▶ Running	39	39
Feb 3 → Feb 3	Assigned	▶ Running	0	39
Feb 3 → Feb 3	Tech On Site	▶ Running	0	39

Dispatch 40.0d

Coordinators 0.6d

Field Work 0.0d

Billing 6.9d

✓ SLA Met

Dispatch
40.0 days
Over SLA

Coordinators
0.6 days
Over SLA

Field Work
0.0 days

Billing
6.9 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)

📅

40.0 days Total Age

⏱️

40.0d in Entered Longest Stage

🔄

10 transitions Status Changes

⚠️

43.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 40.0 days stuck in "Entered"

⏱️

Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

40.0d / 0.5d SLA

Assigned

0.6d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

2.9d / 1.0d SLA

Billing Review

2.0d / 2.0d SLA

WO Correction Needed

1.9d

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - Missing last few digits on nosecone SN

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01321968

Type: Upgrade

Priority: PC

🚨 40.0 business days

👷

▶

2 Technician Assigned Feb 3, 2:15 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 60d 13h

🔧

▶

2 Status: Tech On Site Feb 3, 6:52 PM

Status: Tech On Site → 3x Labor Added

⏱️

3x Labor Added

Type: Labor, Travel

Status: Open

Qty: 0.75, 0.5, 11

🏁

Status: Closed by Robert Lewis Feb 3, 7:04 PM

From: Completed

To: Closed

Duration in Previous: 11m

⏳ 3.6 business days

📄

Status: Ready to Bill by Diane Patton Feb 6, 6:05 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 23h

💵

Status: Billing Review by Diane Patton Feb 6, 6:38 PM

From: Ready to Bill

To: Billing Review

Duration in Previous: 33m

⏳ 2.7 business days

✏️

Status: WO Correction Needed by Diane Patton Feb 10, 11:58 AM

From: Billing Review

To: WO Correction Needed

Duration in Previous: 3d 17h

🏁

Status: Closed by Robert Lewis Feb 11, 11:53 AM

From: WO Correction Needed

To: Closed

Duration in Previous: 23h 55m

📄

Status: Ready to Bill by Diane Patton Feb 11, 12:10 PM

From: Closed

To: Ready to Bill

Duration in Previous: 16m

⏳ 3.0 business days

📨

▶

2 Status: Invoice Pending Feb 13, 5:41 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 1.8 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-254032

Bottlenecks

Entered

Duration: 40.0 business days (threshold: 4.0 business hours)

Exceeded by 39.5 business days

Assigned

Duration: 4.6 business hours (threshold: 4.0 business hours)

Exceeded by 0.6 business hours

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Billing Review

Duration: 2.0 business days (threshold: 2.0 business days)

Exceeded by 0.4 business hours

Ready to Bill

Duration: 2.9 business days (threshold: 1.0 business days)

Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254032

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03090221	Labor	Open	0.75	$56.48	Feb 3, 6:57 PM
WL-03090222	Labor	Open	0.5	$0.00	Feb 3, 6:57 PM
WL-03090223	Travel	Open	11	$0.00	Feb 3, 6:57 PM