Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322004 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (11 biz days early)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 11 Created ▶ Running 45 45
Feb 11 → Feb 11 Assigned ▶ Running 0 45
Feb 11 → Feb 11 Tech On Site ▶ Running 0 45
Dispatch 46.0d
Coordinators 0.1d
Field Work 0.4d
Billing 0.2d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
0.1 days
Field Work
0.4 days
Billing
0.2 days
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
46.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
46.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322004
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 11, 2:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 13h
🔧
▶
2 Status: Tech On Site Feb 11, 2:55 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 11
✔️
▶
3 Status: Completed Feb 11, 5:44 PM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3.4166666666667, 0.5
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Feb 19, 8:58 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (5)

Name Type Status Qty Amount Date
WL-03101370 Labor Open 0.75 $56.48 Feb 11, 3:00 PM
WL-03101373 Travel Open 11 $0.00 Feb 11, 3:00 PM
WL-03101374 Expenses Open 1 $0.00 Feb 11, 3:00 PM
WL-03101717 Labor Open 3.4166666666667 $0.00 Feb 11, 5:47 PM
WL-03101718 Labor Open 0.5 $0.00 Feb 11, 5:47 PM

Details