Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322013 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (153 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 45 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 10 Created ▶ Running 44 44
Feb 10 → Feb 11 Assigned ▶ Running 1 45
Dispatch 45.0d
Coordinators 1.1d
Billing 0.9d
✗ SLA Missed
Dispatch
45.0 days
Over SLA
Coordinators
1.1 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 11, 2026 (225 days late)
📅
45.1 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322013
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 10, 10:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 9h
⏱️
Labor Added Feb 10, 7:46 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Feb 10, 7:54 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 25m, 0m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03100121 Labor Open 0.75 $56.48 Feb 10, 7:46 PM

Details