Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322018 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (19 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
34d
▶ Clock Running
Status: Created
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 36 of ? biz days used
5d
▶ Clock Running
Status: Closed
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Closed
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 42 of ? biz days used
7d
▶ Clock Running
Status: Billing Review
Feb 6 → Feb 18, 2026
7 business days (counted)
Running total: 49 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Feb 18 → Mar 1, 2026
7 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 27 Created ▶ Running 34 34
Jan 27 → Jan 27 Assigned ▶ Running 0 34
Jan 27 → Jan 27 Scheduled ▶ Running 0 34
Jan 27 → Jan 27 Entered ▶ Running 0 34
Jan 27 → Jan 27 Assigned ▶ Running 0 34
Jan 27 → Jan 28 Scheduled ▶ Running 1 35
Jan 28 → Jan 28 Entered ▶ Running 0 35
Jan 28 → Jan 28 Assigned ▶ Running 0 35
Jan 28 → Jan 29 Scheduled ▶ Running 1 36
Jan 29 → Jan 29 Completed ▶ Running 0 36
Jan 29 → Feb 5 Closed ▶ Running 5 41
Feb 5 → Feb 6 WO Correction Needed ▶ Running 1 42
Feb 6 → Feb 6 Closed ▶ Running 0 42
Feb 6 → Feb 18 Billing Review ▶ Running 7 49
Feb 18 → Mar 1 Incomplete ▶ Running 7 56
Dispatch 35.0d
Coordinators 3.7d
Incomplete 8.0d (excluded)
Billing 8.7d
✗ SLA Missed
Dispatch
35.0 days
Over SLA
Coordinators
3.7 days
Incomplete (excluded from total)
8.0 days
Billing
8.7 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Mar 1, 2026 (28 days late)
📅
57.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
44.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 44.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Closed
7.0d / 1.0d SLA
WO Correction Needed
1.4d
Billing Review
7.3d / 2.0d SLA
Incomplete
8.0d
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.17.26 Ycampos - @[Fady Messak]​ this WO looks like it might need to be cancelled. Please advise. cc @[Diane Patton]​ 

2/6/26 DPatton - Does WO need to be cancelled? See tech notes below

02/05/2026 LIser- This WO was never used. I put some comments on it by mistake but I never did the device on this WO. It was dispatched to me by mistake.

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322018
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
2 Technician Assigned Jan 27, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 53d 12h
📅
▶
5 Dispatch Scheduled Jan 27, 1:49 PM
Dispatch Scheduled → Status: Scheduled → Status: Assigned → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned, Scheduled
To: Scheduled, Entered
Duration in Previous: 13m, 0m
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbhCMQAZ, Luis Iser
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
🆕
▶
3 Status: Entered Jan 28, 8:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Luis Iser
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Luis Iser Jan 29, 9:49 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 5, 11:47 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 1h
🏁
Status: Closed by Luis Iser Feb 5, 10:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10h 56m
💵
Status: Billing Review by Diane Patton Feb 6, 4:29 PM
From: Closed
To: Billing Review
Duration in Previous: 17h 45m
⚠️ 7.9 business days
👷
▶
2 Technician Assigned Feb 18, 10:36 AM
Technician Assigned → Status: Incomplete
⚠️
Status: Incomplete by Douglas Pearce
From: Billing Review
To: Incomplete
Duration in Previous: 11d 18h
⚠️ 8.0 business days
⏱️
▶
3 Labor Added Mar 1, 5:41 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Konstantin Barsky
From: Incomplete
To: Completed
Duration in Previous: 11d 7h
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Billing Review
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 28, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03125474 Labor Open 0.75 $56.48 Mar 1, 5:41 PM

Details