Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322075 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 32 biz days
🕐 Clock stopped: Tech Off Site (Jan 23, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 5, 2025 Tech Off Site: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 21 Scheduled ▶ Running 0 30
Jan 21 → Jan 23 Tech On Site ▶ Running 2 32
Dispatch 31.0d
Coordinators 0.1d
Field Work 3.3d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
0.1 days
Field Work
3.3 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 24, 2026 (7 days early)
📅
33.0 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322075
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 21, 10:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 9h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Jan 21, 11:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 6m
⏳ 2.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Jan 22, 10:08 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 10h
⏳ 1.2 business days
⏱️
▶
2 2x Labor Added Jan 24, 11:45 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 1d 13h
🏁
Status: Closed by Konstantin Barsky Jan 24, 11:54 AM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-252733

Work Details (2)

Name Type Status Qty Amount Date
WL-03077878 Labor Open 0.75 $56.48 Jan 24, 11:45 AM
WL-03077879 Labor Open 1 $0.00 Jan 24, 11:45 AM

Details