Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322102 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 30 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 5, 2025 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 21 Scheduled ▶ Running 0 30
Jan 21 → Jan 21 Tech On Site ▶ Running 0 30
Dispatch 31.0d
Coordinators 0.0d
Field Work 0.7d
Billing 6.2d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.7 days
Billing
6.2 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)
📅
31.0 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322102
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Status: Assigned Jan 21, 9:31 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Robert Lewis
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Jan 21, 9:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13m
🚗
Status: Tech Off Site by Robert Lewis Jan 21, 10:19 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 34m
✔️
▶
2 Status: Completed Jan 21, 10:25 AM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 21, 3:06 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 4h 41m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Jan 23, 11:05 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 19h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 5:36 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 6h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 11.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-252733

Work Details (2)

Name Type Status Qty Amount Date
WL-03073067 Expenses Open 1 $0.00 Jan 21, 10:30 AM
WL-03073648 Labor Open 0.75 $56.48 Jan 21, 3:06 PM

Details