Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322193 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (167 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
58d
▶ Clock Running
Status: Created
Dec 5 → Mar 3, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 3 Created ▶ Running 58 58
Mar 3 → Mar 4 Assigned ▶ Running 1 59
Dispatch 59.0d
Coordinators 1.1d
✗ SLA Missed
Dispatch
59.0 days
Over SLA
Coordinators
1.1 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Mar 4, 2026 (246 days late)
📅
59.2 days Total Age
⏱️
59.0d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
59.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Closed • 90 days old
🚨
Primary Delay 59.0 days stuck in "Entered"
⏱️
Total Delay 59.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
59.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322193
Type: Upgrade
Priority: PC
🚨 59.0 business days
👷
▶
2 Technician Assigned Mar 3, 11:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 88d 10h
⏱️
Labor Added Mar 3, 7:57 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Raymond Ebanks Mar 3, 8:16 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 9m, 0m

Bottlenecks

Entered
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03128909 Labor Open 0.5 $56.48 Mar 3, 7:57 PM

Details